The NBN has been a contentious issue since construction started in 2013. Ballarat’s first NBN streets were activated in February 2014. From the outset there was confusion and misleading information that saw many of Ballarat’s residents & business owners frustrations get to boiling point.
Over the last 4 years, We have been answering a LOT of questions about the NBN and everyday more and more people are asking. Thats why this site exists. We'd like to answer your questions.
Frequently Asked QuestionsAt the time the NBN was active, I was a sales rep for Commander. I dealt with many businesses helping them make the switch from the traditional copper lines provided by Telstra. Since then, quite a bit has changed with the NBN and has become even more confusing to some.
Ballaratnbn.com.au is a Western Tech Solutions website. Western Tech Solutions services computers for clients throughout the Ballarat, Ballan, Bacchus Marsh & Melton regions. We have had a raft of experience with the NBN & can assist you with your NBN questions.
FAQ Western Tech Solutions
Yes, If you are in a fixed line area (FTTP, FTTN or FTTB), you have no option but to not change to NBN if you require a home phone or Internet connection.
The best way to check availability and technology type is to enter your address at the NBNCO website or MYNBN.INFO
Once an area is declared ‘ready for service’ in a fixed line area, you must order the NBN within 18 months or you will lose your phone line and internet connection.
If your location is NBN ready, you can contact any telecommunications provide to discuss their plans.
There is no right or wrong answer to this question. Each Telco provides different pricing and different levels of service. Someone wanting cheapest possible would have different requirements to a medium to large business.
If your NBN box is beeping, check the lights on it and see if the battery light is RED. If the battery light is red, you may need a replacement battery.
We can come to you and have a look over your phone & Internet bills and make suggestions based on our findings.
In some cases, we're asked to look over potential problems or troubleshoot connection issues.
Ballarat NBN can assist with installation of your NBN service. Some telco's simply send you the things you need then bail on support to set it up.
We can look over things in your home that might be slowing your connection down. Things like Malware or Virueses as well as wireless range can slow you down.
Saving time and money is something we should all be doing. By using Ballarat NBN, we can cut the decision making time and the installation time. We can also answer your questions in person rather than just over the phone.
Available most days, Ballarat NBN can come to you either after hours or on weekends if required.
Servicing Ballarat, Ballan, Bacchus Marsh, Melton & surrounding
1800 234 124
7 Days - 8:00 - 20:00